Returns • Refunds • Exchanges
⏳ Production Times
Every order is custom-made just for you! Production times may be longer during holidays, sales, or periods of high order volume. If your order is expected to be delayed beyond our normal processing time, we'll always reach out to keep you informed every step of the way.
We take pride in creating high-quality custom products. Please review our policies before placing your order.
🎨 Custom Orders
Because every item is made specifically for you, all custom and personalized products are final sale and cannot be returned or refunded once production has begun.
📦 Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 24 hours of delivery. Include your order number and clear photos so we can make it right.
🔄 Exchanges
Exchanges are only available for items that arrive defective or if we made an error with your order. We cannot exchange products due to ordering the wrong size, color, or design after production.
💳 Refunds
Approved refunds are issued back to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been approved.
📧 Order Changes
Need to make a change? Contact us as soon as possible. Once production begins, changes or cancellations cannot be guaranteed.
💖 Our Promise
At The Jazz Effect, customer satisfaction is our priority. If there is ever an issue with your order, we'll work with you to find the best solution.
📏 Personalized & Custom Designs
Please carefully review all spelling, names, dates, colors, sizing, and design selections before submitting your order. Because each item is created specifically for you, we cannot accept returns or exchanges due to customer-submitted errors or changes of mind once production has begun.